Flexi Pass Policy

  1. Each Flexi Pass is for a single person for the fixed duration as specified during the time of the purchase.
  2. For a one-way Flexi Pass, one ride will be booked for each day for the duration of the pass. For a round trip pass, two rides (to and fro) will be booked for each day for the duration of the pass.
  3. Only one ride is booked for a day in the same morning/evening slot.
  4. At the time of the pass purchase, one can select their preferred route, bus timing, and seat, for the entire duration of the pass.
  5. The selected bus timing, stops and seat can be changed for any Flexi Pass ride before the scheduled pick-up time at no extra cost.
  6. Refundable Flexi plan rides can be cancelled for free, up to 30 minutes before the scheduled pick-up time. 100% of the ride amount will instantly be refunded to your Cityflo wallet. Rides cancelled within 30 minutes, or rescheduled within 30 minutes and then cancelled, are non-refundable.
  7. The refunded amount does not expire and can be used towards booking a one-way ride, or another Flexi Pass anytime in the future.
  8. Non-Refundable Super Saver plan rides are not eligible for a refund on cancellation.
  9. Bus schedules on your route are subject to changes in timings.
  10. If no timing is available on the route i.e. the entire route is cancelled by Cityflo, the user’s Flexi Pass amount will be refunded in proportion to the number of days remaining in it.
  11. In case of non-completion of service by Cityflo, a free ride coupon will be credited to the user, as and when deemed appropriate by Cityflo.