Refunds And Cancellation Policy

1) Refund of Fare

1.1 We strive to give you good Service. However, in an exceptional circumstances, if Cityflo is unable to perform any of the Services, Cityflo will refund the money deducted from your Account within fifteen days from the date of booking.

1.2. However, if Cityflo is unable to complete the Service despite best efforts due to natural calamity or disaster, weather conditions, civil unrest, suspension of services related to transportation and other facilities, governmental orders, or other causes that make safe, smooth operation impossible, or when there is a valid reason to believe the journey cannot continue, no refund will be offered.

1.3. No refund will be offered in case you are deemed as a No-Show Passenger. You will be considered as a No-Show Passenger if any or all conditions are satisfied:

  1. The driver arrives at the pick up location

  2. The driver waits for at least 1 minute.

Despite such best efforts, if you are unable to board the bus within the prescribed time frame, no refund will be initiated.

2) Cancellation of ride

2.1. Ride cancellations can be made up to 10 minutes prior to your ride. Cancellations made within 10 minutes before the ride time are non-refundable.

2.2. For single ticket and weekly pass bookings cancelled upto 10 minutes prior to the ride time, a cancellation fee of ₹ 20 will be levied. The balance amount will be credited to your Cityflo wallet.

2.3. For monthly pass bookings cancelled upto 10 minutes prior to the ride time, there will be no cancellation fee, upto a maximum of 5 cancellations (For two way pass holders, 5 free cancellations each in the morning and evening. The balance amount will be credited to your Cityflo wallet. No subsequent cancellations are allowed.

2.4. If a Free Ride was used and the cancellation is made upto 10 minutes before ride time, the Free Ride will be returned, else the free ride will not be refunded.

2.5. Rides rescheduled within 10 minutes of scheduled departure time (i.e. the non-refundable cancellation window) and then cancelled are non refundable.

3) Contact us

3.1. If you wish to dispute the way refund policy or the cancellation policy was applied to you, we’re willing to look into it. Please contact us with the following information:

  1. Time and date of the ride.

  2. Name of the operator selected OR Bus code for the ride